Privacy Policy

ImmersiVerse OS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using ImmersiVerse OS, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following categories:

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you subscribe to a paid plan, we collect billing information through our payment processor (Stripe).

Content Data

We store prompts, concepts, generated scripts, images, audio, and other content you create or upload through the Platform.

Usage Data

We automatically collect information about how you interact with the Platform, including pages visited, features used, generation requests, timestamps, device type, browser type, IP address, and referring URLs.

Cookies and Tracking

We use cookies, local storage, and similar technologies to maintain your session, remember preferences, and analyze usage patterns.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Platform and its features
• Process transactions and manage your subscription
• Generate AI content based on your prompts and inputs
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns to improve performance and user experience
• Enforce our Terms of Service and prevent prohibited use
• Comply with legal obligations

3. AI Training and Model Improvement

We want to be transparent about how your data interacts with our AI systems:

• Your prompts and inputs are processed by our AI systems to generate content in real time
• We do not use your individual prompts or generated content to train or fine-tune base AI models without your explicit, opt-in consent
• Aggregated and anonymized usage data may be used to improve general platform performance and AI quality
• You may opt in to a voluntary data-sharing program that contributes to model improvement. This is entirely optional and can be revoked at any time

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate the Platform (hosting, payment processing, analytics, email delivery)
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may transfer to the successor entity
• With Your Consent: When you explicitly authorize sharing (e.g., publishing to the marketplace or participating in public premieres)

5. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication, security, and core Platform functionality
• Analytics Cookies: Help us understand usage patterns and improve the Platform
• Preference Cookies: Store your settings and preferences for a better experience

You can control cookie settings through your browser. Disabling essential cookies may prevent certain features from working correctly.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit processing of your data
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, contact us at Justin@immersiverseos.com. We will respond within 30 days.

California Residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.

EU/EEA Residents (GDPR): Our legal bases for processing include contract performance, legitimate interests, and consent. You have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our Terms). Generated content associated with deleted accounts may be retained in anonymized form.

8. Children's Privacy

ImmersiVerse OS is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at Justin@immersiverseos.com.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, and we ensure that any third-party recipients provide adequate protection for your data.

10. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, regular security assessments, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Platform or sending an email to your registered address. Changes take effect 30 days after posting. We encourage you to review this policy periodically.